Terms and Conditions

Change/Cancellations:

There is a non-refundable deposit that we ask for in order to reserve the tour. If you cancel 30 days before the start of the tour, the cancellation fee is your deposit. If you cancel 15 days before the start of your tour the fee is 75% of the adventure price. If you cancel within 15 days of the start of your adventure, the cancellation fee is 100%.

If you need to make any changes, please contact us ASAP. We can accommodate some changes without any fees. However, some changes do come with fees. Please let us know as soon as possible if changes need to be made. 

At Andean Sky Travel, we prioritize experiences for our clients. However, unforeseen circumstances beyond our control can occur. These include but are not limited to; adverse weather conditions, earthquakes, strikes, unforeseen illnesses or unexpected injuries. These may require the cancellation of a tour or travel plan. Please note that in such instances, we regret to inform you that Andean Sky Travel does not offer any full or partial refunds.

We will do everything in our power to recover any funds possible if an unforeseen circumstance occurs. Should we not be able to recover any funds, the above Terms & Conditions will apply. 

Once your tour has started, Andean Sky Travel will not provide partial or full refunds for any unused services or tours listed in your itinerary due to any unforeseen circumstances that may occur. 

To safeguard your investment and ensure peace of mind, we highly recommend purchasing travel insurance. Traveler’s insurance can provide coverage for these unforeseen circumstances, offering financial protection in case of trip cancellations or interruptions. 

*If we do not receive the remaining balance by the start of your tour, it will be cancelled with zero refund. 

Client Behavior and Responsibility:

The Andean Sky Travel guide is responsible for keeping all travelers safe and for the well-being of the group as a whole. It is up to their discretion for any decisions made about safety and respect. We expect that all travelers will comply with the laws and customs of Peru. Should a client behave in a way that violates a law or custom, we may order the client to leave the tour without a refund.

Likewise, if a client should act in a way that puts their safety, or anyone else’s, at risk, we may order the client to leave the tour without refund.

All guests assume the responsibility to select/design a trip appropriate to their physical abilities and interests. They are responsible for being in sufficiently good health to undertake the booked trip and for consulting with their personal physician for medical advice. The client is resonsibile for deciding if their physical conditions and abilities are in line with what the tour requires.  Client and guest are responsible for reading and signing all pre-departure information, including all health-related information, safety protocols, terms & conditions, affidavits, and others that may be required; for bringing all documents, equipment and clothing necessary and adequate for the journey; for conforming to the standards of personal hygiene and for acting in a manner considerate of local laws and idiosyncrasy. Smoking is not permitted in buses or cars, below decks on boats, in camps, or in other designated non- smoking areas.

The guest understands that he/she is undertaking travel to remote geographical areas located in lesser-developed countries where, among other things, a sense of urgency, attention to detail, standards of quality, hygiene, political stability, cuisine, sanitation facilities, cleanliness, infrastructural development, telecommunications facilities, methods of conducting business, medical facilities and evacuation to medical facilities as necessary, etc., may be unavailable and/or unsatisfactory and/or not equivalent to those found in industrialized nations.

It is the responsibility of the individual traveler to secure the proper documentation and information prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by Andean Sky Travel on visas, vaccinations, insurances, climate, clothing, baggage, special equipment, among others, is given in good faith but without responsibility on the part of the company.

Some of Andean Sky Travel’s itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the above-mentioned risks. The client excludes Andean Sky Travel from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other.
During the course of a trip, a number of lodges, ground operators and other third parties may offer guests an opportunity to participate in different excursions, such as horseback riding, paragliding or others, either for a fee or on a complimentary basis. Andean Sky Travel does not own, operate, manage or supervise any of the facilities, staff or activities involved. All such activities are done solely at the risk of the participating client.